1. No return or exchange of merchandise will be accepted for sold products. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
2. For brand new imported goods (parallel imports), merchandise may be returned or exchanged within Seven (7) day of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
2a. You can provide valid proof on the detail of the merchandise you required exchange;
2b. You can show valid document/proof to show the faulty merchandise are bought from us;
2c. The merchandise that require exchange are not used and are kept at original state (with full box).
3. Once you meet the above requirements and confirmed by us, we will arrange the exchange with the same merchandise. Unless the exchanged product is faulty, merchandise exchange will be limited to one (1) time.